jon torresdal - Speed upgrade from my internet provider

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Friday, October 12, 2007

Speed upgrade from my internet provider

My internet provider (NextGenTel) sent me an email about 10 months ago, informing me that my speed was upgraded with no additional cost, which is quite normal for internet providers. My down speed isn’t that important, but the upload speed hasn’t been that great, so an increase here was good news (probably good news for my blog readers as well). Anyway, from time to time I visit a Norwegian site (www.dinside.no) to check my up/down speeds. I’ve done this both before and after the upgrade and the speed has always been the same. So I thought I had to call my internet provider some day. As time passed I finally got around calling them 10 months later and it turns out I was right.

“Your internet connection has not been upgraded. We will issue an order for “them” to fix it, and you’ll get a refund for the 10 months that has passed.”

That was good and all, but this got me thinking. What about all their customers that do not check this? I see myself as a reasonable technical guy (it’s my job), so I found this upgrade to be nonexistent pretty fast (only I didn’t do anything about it for a long time). I wonder how many NextGenTel customers are out there with much less speed than they think they have? And do I have to call them every time they send me an email about an upgrade? Probably.

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Friday, October 12, 2007 11:47:48 AM (W. Europe Daylight Time, UTC+02:00)

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about me!

Hi, I'm Jon Arild Tørresdal. I’m an Architect for the Norwegian insurance company Frende Forsikring, chapter Lead of Norwegian .Net User Group (NNUG) in Bergen and .NET editor for InfoQ. I've been coding professionally since 1998 and on .NET since 1999. I'm an early adapter always looking for new ways to put technology to use for the company I work for, at NNUG or just as an excuse to do some coding at home.

I’m a great fan of Agile practices like XP, Scrum, Kanban and Lean. My first experience with Agile was in 2006, when I introduced Scrum to CMA Contiki (my former employer), which was a great success. Later I found the lack of engineering practices in Scrum pulled me closer to Extreme Programming. I’m constantly trying to motivate developers, testers and other agile team members to adapt the Agile way of thinking to improve the overall quality of software delivery. My motivation for studying these practices is to constantly improve the way I and others work in my organization; both by having fun and adding value to our customers.

I’m also a speaker, focusing on engineering practices (clean code), Agile and best practices (often represented in forms of patterns). At work I often find myself doing presentations on technologies we're about to adapt or how to improve our agile process.

Except from work I am married to my beautiful wife, Gry Helene and we live together with our son Jesper. I love good food and wine, especially red wine from northern Italy. I'm trying to start a collection without any great luck so far :-)

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Hope you enjoy my blog!

Disclaimer. The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way.