My internet provider (NextGenTel) sent me an email about 10 months ago, informing me that my speed was upgraded with no additional cost, which is quite normal for internet providers. My down speed isn’t that important, but the upload speed hasn’t been that great, so an increase here was good news (probably good news for my blog readers as well). Anyway, from time to time I visit a Norwegian site (www.dinside.no) to check my up/down speeds. I’ve done this both before and after the upgrade and the speed has always been the same. So I thought I had to call my internet provider some day. As time passed I finally got around calling them 10 months later and it turns out I was right.

“Your internet connection has not been upgraded. We will issue an order for “them” to fix it, and you’ll get a refund for the 10 months that has passed.”

That was good and all, but this got me thinking. What about all their customers that do not check this? I see myself as a reasonable technical guy (it’s my job), so I found this upgrade to be nonexistent pretty fast (only I didn’t do anything about it for a long time). I wonder how many NextGenTel customers are out there with much less speed than they think they have? And do I have to call them every time they send me an email about an upgrade? Probably.