jon torresdal - Support incident from the 90’s

Monday, January 28, 2008

Somehow I got reminded about an old support incident I had in the first company I did development for. On a regular basis we sent out disks with text files containing data that our system should import into its database. Embedded with the disk was an explanation of how to import the files into our system. Here's how I remember it:

Open the command windows (DOS) (Somehow all our customers knew how to do this)
Write A: followed by Enter (Return)
Write install.bat followed by Enter (Return)

One day I got a call from one of our customers:

Customer:	"The instructions you sent me do not work"
Me:	"Ok, what seems to be the problem?"
Customer:	"The install.bat thing does not work. None of the data is getting imported into our system."
Me:	"Do you get any error messages?"
Customer:	"I don't know. I just followed your instructions."
Me:	"Could you walk me trough it on the phone?"
Customer:	"Sure"
Me:	"Have you opened the DOS window"
Customer:	"Yes"
Me:	"Then enter A: followed by Enter. Does it now say A:\ in your window?"
Customer:	"No. It says NOT READY READING DRIVE A:"
Me:	"Have you put the disk in?"
Customer:	"No, your note didn't say anything about that!"

Other | Software | Work

Monday, January 28, 2008 11:40:02 PM (W. Europe Standard Time, UTC+01:00)

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Friday, February 08, 2008 4:46:50 PM (W. Europe Standard Time, UTC+01:00)

haha:) utrolig bra! Har hør lignende historier.. Helt utrolig:)

gøran

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